CIAS.ioCommon questions
Where is my data stored?
Core portfolio data is stored on your device. User-created backups are encrypted on-device before being saved to Files, iCloud Drive or another destination you choose. Optional Anthropic Rent Advisor and TrueLayer bank features send only the data described in the privacy policy when you enable and use them. CIAS does not operate a server that receives a normal copy of your portfolio.
How do I delete my data?
Delete individual records in the app, use personal-data erasure controls where available, or delete the app to remove local data. Delete encrypted backup files separately from Files or iCloud Drive. Withdrawing Rent Advisor approval is available in Settings. If you believe CIAS holds any data about you from a previous support contact, email support at cias.io with subject Data request — PropFolio.
I found a bug. How do I report it?
Email support at cias.io with subject PropFolio bug report. Include your iOS version, the app version (visible in Settings), and a description of what happened and what you expected to happen. Screenshots help.
How do I request a feature?
Email support at cias.io with subject PropFolio feature request. CIAS reviews requests but cannot guarantee implementation timelines.
Where is the privacy policy?
The PropFolio privacy policy is at /apps/propfolio/privacy/. It describes exactly what data PropFolio collects, how it is used, and your rights.
I have a billing or purchase issue.
App Store purchases are managed by Apple. For refund requests or purchase issues, contact Apple Support directly via reportaproblem.apple.com. CIAS does not process payments and cannot issue App Store refunds.
Data requests
To make a formal request relating to your personal data — access, deletion, or correction — email support at cias.io with:
- Subject line: Data request — PropFolio
- A description of what you are requesting
- The email address you used in any previous support contact with CIAS
Because PropFolio stores data on your device rather than on CIAS servers, most data is already under your direct control. CIAS will respond to confirm what, if any, data it holds on your behalf.
Response times
CIAS is a small team. Support is provided on a best-effort basis, typically within a few business days. There is no paid priority support tier.